EUR18-213R COMMERCIAL LODGING ANALYST (FULL TIME)

Commander Navy Region
Europe, Africa, and Southwest Asia
NAF Human Resources
PSC 817 BOX 108 
FPO, AE 09622-0108
NAFPersonnel@eu.navy.mil
 

VACANCY ANNOUNCEMENT
NON-APPROPRIATED FUND (NAF) POSITION

INTRODUCTION:The Commercial Lodging Analyst position is located at Navy Gateway Inns & Suites (NGIS) at Naval Support Activity (NSA) Bahrain. The primary purpose of this position is to manage group and individual lodging reservations at commercial partner hotels and to ensure adherence to all local installation and country policies.  Performs daily operational duties at NGIS and reports to the NGIS General Manager. This position performs duties primarily pertaining to hotel contract requirements and the Contract Lodging Availability System (CLAS) application and works in conjunction with the Commander, Navy Installations Command (CNIC) Commercial Lodging Program (CLP).

DUTIES AND RESPONSIBILITIES:Analyzes CNIC CLP monthly financial statements and report results with recommendations to the General Manager to ensure program stability, coordinating with CNIC CLP as required. Monitors occupancy by hotel to ensure adherence to local country and installation policies and that they are within standards. Monitors hotel allocations based on contract and group requirements. Assists CNIC CLP with routine annual hotel assessments and conducts periodic unannounced visits to partner commercial hotels to ensure hotels are meeting CNIC CLP standards. Documents and tracks discrepancies from unannounced inspections and communicates discrepancies to CNIC CLP for action. Maintains a tracking of resolution of all discrepancies found and correct, and reports all major findings to CNIC CLP for action.

Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority. Briefs local and Region leadership on program updates and acts as liaison with CNIC CLP.  Monitors agent activity via a report log within the Property Management System (PMS) and CLAS to ensure proper use of reserving inventory with NGIS as primary lodging and the commercial partner hotels as secondary lodging. Ensures all guests and hotel requests are directed to the appropriate channel for action. Liaisons with CNIC CLP, divisions, departments, directors, Region and other local offices, as required, to ensure effective operations. 

Markets the NGIS and CNIC CLP to ensure patrons are aware of the availability of, and requirement to use, NGIS assets and programs. Notifies CNIC CLP of personnel changes at both NGIS and commercial partner hotels to activate and deactivate system access. Disseminates CLAS application, per diem, and Joint Travel Regulation (JTR) updates to NGIS staff. Performs program duties in conjunction with CNIC CLP aligned with CNIC contract requirements, Standard Operating Procedures (SOP, host nation requirements and policies.

Utilizes the PMS and CLAS to access guest information, retrieve reservation information, change or cancel reservations as requested by guests, or register guests. Verifies registration information, secures a credit card for room charges. Receives, requests and processes group reservations (10 or more persons to include visiting ships) within established guidelines. Provides a certificate of non-availability (CNA) and/or alternative lodging. Briefs incoming groups on country or installation specific policies prior to arrival to include visiting ships. Ensures the Arrivals List is verified daily prior to group or guest arrival. Corresponds within 48 hours via email to guest/group reservation bookings to ensure room inventories remain accurate. Maintains contact with Central Reservation System (CRS) to ensure room inventories are accurate to prevent overbooking. Utilizes Navy Gateway Management Console (CORE HMS) online to verify room inventories and change inventory availability to coincide with groups booked by the installation.

QUALIFICATION REQUIREMENTS:  Must possess knowledge of daily hotel operations and have experience utilizing an automated property management system. Must be skilled in the use of a personal computer and various software programs.

KNOWLEDGE REQUIRED BY THE POSITION:Knowledge of management principles and practices; analysis techniques; and administrative practices and procedures. Knowledge of CNIC and N9 organizational structures, policies and procedures. Knowledge of associated laws, regulations, and policies used by the Navy, other U.S. government agencies and local country to effectively manage requirements in the workplace. Knowledge of associated laws, regulations, and policies used by the Navy, other U.S. government agencies and local country to effectively manage requirements in the workplace. Knowledge of associated laws, regulations, and policies used by the Navy, other U.S. government agencies and local country to effectively manage requirements in the workplace. Knowledge of developing, scheduling, coordinating, and managing projects and resources.

Skill and ability to communicate orally and writing to all levels of leadership from installation to region to executive leadership.

Ability to exercise all program management authority to the fullest extent possible with responsibility for accomplishing the designated mission. Ability to monitor and analyze system and program performance and make recommendations for system utilization.

Must be able to communicate clearly and effectively both verbally and in writing in English.

BENEFITS: A comprehensive benefits package is available. 

HOW TO APPLY: Interested applicants may apply online at www.USAJOBS.gov. Emailed resume packages will NOT be accepted for this position. For the full announcement and to apply, visit https://www.usajobs.gov/GetJob/ViewDetails/511822600?t=1537777999652

Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

The Department of Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, genetic information or any other non-merit factor. The DON provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should call 011-39-081-568-5612 or e-mail their request to NAFPersonnel@eu.navy.mil to ensure proper consideration. The decision to grant an accommodation will be made on a case-by-case basis.