19-227 RECREATION ASSISTANT

INTRODUCTION:

The purpose of this position is to assist the Community Recreation Manager plan, organize, administer and manage all areas of Community Recreation in an effective manner. This position assists in the delivery of Community Recreation services by developing lifelong leisure skills and socialization activities to promote wholesome and active lifestyles for sailors and their families.

 DUTIES AND RESPONSIBILITIES: 

Customer Service: Provides customer service, information and support of community recreation programs and activities. Service to MWR customers includes, but is not limited to: booking leisure travel opportunities, checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about travel, activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing or selling pre-packaged items. Sells leisure travel products including but not limited to commercial airline tickets, hotel accommodations, car rentals, and vacation packages via Internet e-ticketing processes. Collects fees from customers associated with sales of tickets (local, national, vouchers, e- tickets and promotional codes), retail and rental items, as well as from classes, travel, trips, and various other community recreation programs using Point of Sales (POS) and computer programs. Maintains accountability for the accuracy of daily sales transactions. Completes a Daily Activity Report (DAR) at the end of every shift. Assists in processing customer Internet registrations, initial log-ins and event registrations. 

Equipment Maintenance: Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, catalogs and completes inspections prior to issuance and upon return. Notifies supervisor or lead if damage or loss has occurred. Ensures all rental or check-out forms are properly filled out and reservation and check- out procedures are followed. Conducts inventory for proper accountability of program equipment and resources. Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved. 

Administration: Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to: travel, camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports. Provides recreation experiences related to leisure skill sets in the form of day and weekend trips. Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection, database administration and program reconciliation. Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. Handles correspondence in arranging tours, coordinating and resolving custom requirements, such as advising travelers of passports, departure taxes, and /or visa requirements when applicable. All administrative duties are accomplished through a variety of means, including use of computer software programs which track resource inventories, financial reports, patron usage/comments, and program standards metrics. Assists with recruitment, training and scheduling of community recreation staff. Supports the command statement on adherence to EEO principles and policies. Transports patrons off-base to local attractions or trips, tours and outings. Performs general housekeeping duties as needed, including but not limited to emptying trash, dusting, sweeping, mopping, vacuuming, policing recreation areas, and securing the facility. Adheres to NAVMED P-5010 sanitation requirements. 

Marketing: Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Responsible for entertainment and promotion scheduling. Assists in updating of electronic and multi-media support tools, as needed. Seeks ways to promote MWR facilities and events through outreach opportunities on base, including but not limited to Command Indoctrination, direct marketing, electronic media and other forms of promotion. Promotes use of recreational e-reading resources available through online MWR Library Program resources. Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, convention visitors’ bureau (CVB), or Chamber of Commerce etc.) to support and benefit MWR programs. Assists in the development of contacts and Memorandums of Agreement (MOAs) in support of community outreach. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base. Provides support for Community Recreation event set up and break down.