17-286 - RECREATION ASSISTANT (TRAVEL & TICKETS SPECIALITY),FUL TIME

Commander  Navy Region Europe,
Africa, and Southwest Asia
NAF Human Resources
PSC 817 BOX 108
FPO, AE 09622-0108

VACANCY ANNOUNCEMENT NON-APPROPRIATED FUND (NAF) POSITION

ANNOUNCEMENT NO.                 17-286

POSITION TITLE                            Recreation Assistant (Travel & Tickets Specialty), NF-0189-02

SALARY                                           $10.00 - $13.00 per hour; plus post allowance.

EMPLOYMENT CATEGORY         Regular Full-Time (40 hours per week)

LOCATION                                       Commander, Navy Region Europe; Fleet and Family Readiness Program; Morale, Welfare &    Recreation (MWR); Community Recreation; Naval Support Activity Bahrain

AREA OF CONSIDERATION         Local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active duty military members; or 3) Family members of active duty military member; or 4) Family members of DoD civilians. APPLICANTS MUST ATTACH ALL REQUIRED DOCUMENTS TO BE CONSIDERED

OPENING DATE                           19 June 2017

CLOSING DATE                           07 July 2017

INTRODUCTION: This position is located in the Community Recreation Division of the Morale, Welfare and Recreation (MWR) Department, located within Commander, Navy Installations Command (CNIC). Performs a variety of duties in support of the MWR community recreation program that may include travel, special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, library, Liberty, snack bar, movies, marinas and outdoor recreation.

MAJOR DUTIES AND RESPONSIBILITIES:

Customer  Service

•Provides customer service, information and support of community recreation programs and activities. Service to MWR customers includes, but is not limited to: booking leisure travel

opportunities, checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about travel, activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing or selling pre-packaged items.

•Sells leisure travel products including but not limited to commercial airline tickets, hotel accommodations, car rentals, and vacation packages via Internet e-ticketing processes.

•Collects fees from customers associated with sales of tickets (local, national, vouchers, e- tickets and promotional codes), retail and rental items, as well as from classes, travel, trips, and various other community recreation programs using Point of Sales (POS) and computer programs.

•Maintains accountability for the accuracy of daily sales transactions.

•Completes a Daily Activity Report (DAR) at the end of every shift.

•Assists in processing customer Internet registrations, initial log-ins and event registrations.

Equipment Maintenance

•Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, catalogs and completes inspections prior to issuance and upon return. Notifies

supervisor or lead if damage or loss has occurred.

•Ensures all rental or check-out forms are properly filled out and reservation and check- out procedures are followed.

•Conducts inventory for proper accountability of program equipment and resources.

•Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources.

•Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.

Administration

•Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local

area, including but not limited to: travel, camping, cycling, sailing, backpacking, canoeing, snow

skiing, hiking and water sports.

•Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.

•Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection, database administration and program reconciliation.

•Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.

•Handles correspondence in arranging tours, coordinating and resolving custom requirements, such as advising travelers of passports, departure taxes, and /or visa requirements when applicable. All administrative duties are accomplished through a variety of means, including use of computer software programs which track resource inventories, financial reports, patron usage/comments, and program standards metrics.

•Assists with recruitment, training and scheduling of community recreation staff.

•Supports the command statement on adherence to EEO principles and policies.

•Transports patrons off-base to local attractions or trips, tours and outings.

•Performs general housekeeping duties as needed, including but not limited to emptying trash, dusting, sweeping, mopping, vacuuming, policing recreation areas, and securing the facility.

•Adheres to NAVMED P-5010 sanitation requirements.

Marketing

•Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.

•Responsible for entertainment and promotion scheduling.

•Assists in updating of electronic and multi-media support tools, as needed.

•Seeks ways to promote MWR facilities and events through outreach opportunities on base, including but not limited to Command Indoctrination, direct marketing, electronic media and other forms of promotion.

•Promotes use of recreational e-reading resources available through online MWR Library

Program resources.

•Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, convention visitors’ bureau (CVB), or Chamber of Commerce etc.) to support and benefit MWR programs.

•Assists in the development of contacts and Memorandums of Agreement (MOAs) in support of community outreach.

•Assists in the creation of professional proposals, execution of agreements and follow-up.

•Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.

•Provides support for Community Recreation event set up and break down.

•Performs other duties as assigned.

QUALIFICATION REQUIREMENTS: Must possess relevant education and training (i.e., Associates Degree in Recreation, Marketing or closely related field) or two years equivalent recreation work experience.

KNOWLEDGE REQUIRED BY THE POSITION:

•Knowledge gained through relevant education and training (i.e., Associates Degree in

Recreation, Travel, Marketing, Business Administration or closely related field) and/or two years equivalent recreation work experience.

•Combination of experience related to clerical or office work, customer service and or recreation activity based functions.

•Ability to organize, plan, administer special events, entertainment activities and travel related packages and services.

•Knowledge of rules, regulations and requirements of leisure travel, tourist industry and familiarity with a variety of geographical locations worldwide.

•Ability to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.

•Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.

•Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities

and their suitability for individuals, groups, ages and interests.

•Knowledge of the functions, procedures, and operations of recreation activities.

•Must have strong customer service skills.

•Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.

•Ability to follow oral and written instructions and perform common mathematical problems.

•Knowledge of computers, office procedures and print production. Employee will be required to operate a POS system and travel programs (i.e. Clientbase, SABRE, AMADEUS or AIRPRO).

OTHER REQUIREMENTS OF THE POSITION:

•Must possess and maintain a current driver’s license to drive a government vehicle in the performance of duties. If applicable, incumbent will obtain license validation for transporting patrons off-base within 90 days of being placed in the position.

•Must obtain and maintain Cruise Line Industry Association (CLIA) certification within 24 months of employment.

•Position has been designated Non-Critical Sensitive. As a position of trust and IT II position,

employment is conditional on the successful completion of an Access National Agency Check

(ANACI).

•Must obtain and maintain Controlling Alcohol Risks Effectively (C.A.R.E) training; Emergency First Responder (EFR) or Cardiopulmonary Resuscitation (CPR) First Aid certification; and a current Food Handler certification; or be able to obtain these trainings/certifications within 90 days of being placed in the position.

BENEFITS: A comprehensive benefits package is available.

HOW TO APPLY: Send resume and applicable required documentation (see below) via email to NAFPersonnel@eu.navy.mil. Reference the vacancy announcement number and position title on your submission and ensure your resume contains all the information required in this vacancy announcement. Failure to provide vacancy announcement number or all the documentation required in the vacancy announcement will result in non-consideration. All qualifications must be met by the closing date of this announcement and clearly documented in the resume. Please direct inquiries to: NAFPersonnel@eu.navy.mil.